Frequently Asked Questions
Got questions? We’ve got answers. Whether you're curious about our scents, need help with an order, or want to learn more about shipping or subscriptions — you'll find everything right here.
About Our Scents
Each scent lasts around 30 to 90 days, depending on temperature and placement.
You can control the strength by tilting the car air freshener for a longer time period — for a lighter scent, tilt the car air freshener upside down between 3-5 seconds.
Yes! Suitable for all vehicles.
Yes, our car scents are handcrafted with care using premium oils and materials.
Shipping
Currently, we ship to UK Mainland and Northern Ireland. International shipping available soon!
Orders are dispatched within 1-2 business days and delivered in 3-5 business days. Delivery timescales are based on business days only. Any orders placed on Friday, Saturday and Sunday will be dispatched by Monday (excluding bank holidays).
Once shipped, you’ll receive a tracking number via email or SMS.
Payments
We accept Visa, Mastercard, PayPal, Google Pay, Apple Pay.
Yes, our website is secured with SSL encryption and all transactions are protected.
Return Policy
If your item arrives damaged or incorrect, we offer returns within 14 days of delivery. Providing they are within their original packaging.
Car Scent is not responsible for the return postage costs. However, we may offer a discretionary refund on your postage, once the goods have been received and inspected.
Unfortunately, we do not accept returns based on fragrance preference.
Via the contact us page or email us at info@thecarscent.co.uk. Please remember to include you order number.
Contact Us
Via the contact us page or email us at info@thecarscent.co.uk Please remember to include you order number.
We’re available 7 days a week, between the hours of 7am - 7pm.
Privacy Policy
No, we do not store any payment details. All transactions are handled by secure payment gateways.
Yes, we follow strict data protection policies and never share your details with third parties.
Subscriptions
Yes! Join our Scent Club to receive monthly deliveries of your favorite fragrances.
Absolutely — you can pause or cancel your subscription at any time through your account or by contacting us.
Yes! Check out our bundle offers and seasonal promotions.